Eli Lilly Canada Inc. ("Lilly") is committed to protecting the privacy and personal information of users of our website.
Lilly fully adheres to all relevant privacy legislation in Canada and its provinces and territories.
Subject to this policy, Lilly does not collect personal information about you (information that could be used to identify you) except when you voluntarily provide it. Your personal information may be collected on the website when you are asked specific questions and when you communicate directly with Lilly via e-mail, feedback forms, or chat rooms. Also, although you are not required to register to access the website, you may be asked to provide certain personal information when you visit certain sections of the website. In each instance where personal information is being collected, you will be informed as to what information is required and what information is optional. The required information is necessary to enable you to access restricted areas of our website. Whenever you submit information via the website, you consent to the collection, use, and disclosure of that information in accordance with this Website Privacy Statement and the website's Terms of Use. If you do not agree to these terms, please do not submit information via the website. Failure to provide required personal information may limit your ability to use the website or access certain information or services from Lilly.
This website may use a technology called a "cookie". A cookie is a piece of information that our webserver sends to your computer (actually to your browser file) when you access a website. Then when you come back, our website will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the website and help us analyze website usage more accurately. For instance, our website may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the website. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the website may be limited, and you may not be able to take advantage of many of the website's features.
The website uses Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the internet. Generally, an IP address changes each time you connect to the internet. Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP address that we collect, or even perhaps a cookie we use, may contain information that could be identifiable. This is because with some broadband connections, your IP address does not change and could be associated with your personal computer. We use your IP address to report aggregate information on use and to help improve the website.
Lilly uses your personal information to operate and develop the website, to monitor interest in information contained on the website, to assist in tailoring the information contained on the website to visitors' needs and interests, for our marketing and research purposes and, if you ask us to, to send you information that may be of interest to you. Lilly gives you the opportunity to opt in to receiving such information when you provide your personal information. You have the opportunity to opt out of any future communications that we send you by contacting us, toll-free, at 1-888-545-5972.
Lilly may also use your personal information to create aggregated information that does not allow you to be personally identified or contacted. Rather than showing individual activity, aggregated information shows users' collective behaviour. Lilly makes full use of all information acquired through the website that is not in a personally identifiable form including aggregate information to help improve the website. You should be aware that operators of linked websites may also collect your personal information and information generated through the use of cookies when you navigate to their websites. This Website Privacy Statement does not apply to any linked website and Lilly is not responsible for how such third parties collect, use, or disclose your personal information. You should check the privacy policies of any linked website before providing any of your personal information to that website.
How we disclose and share your personal information
Lilly may disclose your personal information to those of its affiliates and related companies that agree to treat it in accordance with this Website Privacy Statement. Lilly will not, without your permission, disclose your personal information to unaffiliated third parties except those to which Lilly reserves the right to disclose your personal information:
· third party service providers for purposes related to supporting our business (e.g., fulfillment services, technical support, delivery services) and providing you with information (if you have opted in to receiving such information as described above), in which case we will require such third parties to agree to treat it in accordance with this Website Privacy Statement
· In the context of certain business transactions, such as financing, insuring, or selling all or part of our business or assets, in which case we will require any such third party to agree to treat the information in accordance with this Website Privacy Statement.
· If a law, regulation, search warrant, subpoena, court order, or order of an administrative tribunal or other body authorized to compel the disclosure of such information legally requires Lilly to do so.
In addition, Lilly may disclose aggregated information which does not allow you to be personally identified to third parties.
Some of these third parties, service providers, affiliates, or related companies (including Lilly's parent company, Eli Lilly and Company) may be located outside of Canada, including in the United States. As a result, your personal information may be transferred, stored and/or processed outside Canada in connection with the purposes described in this Privacy Statement. Contractual or other measures Lilly may use to protect your personal information are subject to the legal requirements of the foreign jurisdictions where your personal information may be transferred, stored or processed (for example, lawful requirements to disclose personal information to government authorities in those countries).
How we protect your personal information
Your privacy is important to you and to us, so Lilly employs technical security measures to protect your personal information. However, no transmission over the internet can be guaranteed to be completely secure. Consequently, Lilly, its affiliates, related companies, third party service providers, and their respective officers, directors, employees and agents do not represent, warrant, or guarantee that personal information will be protected against misuse, loss or alterations and do not accept any liability for personal information submitted to them nor for your or third parties' use or misuse of personal information. Moreover, where you use passwords, ID numbers or other special access features on this website it is your responsibility to safeguard them.
Contacting us
If you have any questions, comments or concerns about this Website Privacy Statement, or would you would like a copy of our full Privacy Statement, please contact our Chief Privacy Officer at:
Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, Ontario M1N 2E8
Or call 1-888-545-5972.
Lilly reserves the right to change this Website Privacy Statement at any time. We will always handle your personal information in accordance with the Website Privacy Statement in effect at the time it was collected. You can access the current version of this Website Privacy Statement on our website or by contacting our Chief Privacy Officer.
Revised January 2015
By accessing this Internet site, you understand that the content herein is intended only for residents of Canada. Since medical practices and regulatory requirements may be different in other countries than those in Canada, the content herein may be inappropriate for residents outside of Canada.
THE SITE AND THE INFORMATION CONTAINED ON THE SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. ELI LILLY CANADA INC., ITS AFFILIATES, RELATED COMPANIES AND THEIR LICENSORS DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE OR NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SITE AND THE INFORMATION CONTAINED ON THE SITE. WHILE REASONABLE EFFORTS HAVE BEEN MADE TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THE SITE, ELI LILLY CANADA INC., ITS AFFILIATES, RELATED COMPANIES AND THEIR LICENSORS DO NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS, OR USEFULNESS OF THE SITE OR THE INFORMATION CONTAINED ON THE SITE. ELI LILLY CANADA INC. DOES NOT WARRANT OR GUARANTEE THAT THE SITE WILL OPERATE UNINTERRUPTED OR ERROR-FREE. USE OF THE SITE, AND THE MATERIALS AND INFORMATION CONTAINED ON THE SITE, IS AT YOUR OWN RISK AND YOU ARE SOLELY AND FULLY RESPONSIBLE FOR ALL CONSEQUENCES, HOWEVER REMOTE, RESULTING FROM YOUR USE OF THE SITE OR THE INFORMATION CONTAINED ON THE SITE. TO THE EXTENT SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.
Last modified: June 05, 2020
PP--CA-0008 06/2020
MEDICAL DISCLAIMER
Please Read Carefully
Do not rely on any information contained on this Web site for diagnosis or treatment. All information provided on this Internet site is of a general nature only, and is not meant to replace the advice of your doctor or other health care provider. Please contact your health care provider for advice for your specific health or medical needs.
This Web site and the information contained on each aspect, page and whether in part of in combination or all of it together (“the Site”) is owned and operated by Eli Lilly Canada Inc. The Site and the information contained on the Site are provided to you subject to your agreement to be bound by these terms and conditions of use ("Terms and Conditions") and all applicable laws.
BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ONE OR MORE OF THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE THE SITE.
Eli Lilly Canada Inc. reserves the right to modify these Terms and Conditions at any time and your continued access or use of the Site after such change indicates your acceptance of these Terms and Conditions as modified. It is your responsibility to review these Terms and Conditions regularly.
Use of the Site
You agree to use the Site and the information contained on the Site solely for your own personal, non-commercial use. You may not frame the Site or the information contained on the Site or any part thereof on any other web site. Any special terms and conditions which are included elsewhere on the Site for use of certain information provided on the Site, are incorporated into, and become part of, these Terms and Conditions.
You acquire absolutely no rights or licenses to the Site or the information contained on the Site other than the limited right to use the Site and the information contained on the Site in accordance with these Terms and Conditions. Except as expressly provided in these Terms and Conditions, any copying, retransmission, distribution, republication, modification, translation or sale of the information contained on the Site, in whole or in part, or any copy, retransmission, republication, distribution, modification, decompilation, disassembly, reverse engineering or other exploitation of the Site without the prior written permission of Eli Lilly Canada Inc. is strictly prohibited. Eli Lilly Canada Inc. reserves the right to take any steps it deems necessary, including legal action, to restrain any unauthorized or prohibited activity and Eli Lilly Canada Inc. reserves the right to suspend or terminate your access to the Site immediately without prior notice in its sole discretion.
Trademarks, Copyright and Intellectual Property
Unless otherwise indicated, any and all logos, names, designs, service marks, and trademarks on the Site or in the materials or information contained on the Site is/are trademarks, trade names or service marks of Eli Lilly Canada Inc., its affiliates, related companies, their licensors or other third parties. Nothing contained in this Agreement will be construed as conferring actual or by implication or otherwise any license or right to use what so ever in any such logos, names, designs, services or trademarks or any other intellectual property rights of Eli Lilly Canada Inc., its affiliates, related companies or their licensors or any other third party. Any unauthorized or prohibited use of the trademarks, trade names or service marks of Eli Lilly Canada Inc., its affiliates, related companies and their licensors is strictly prohibited.
This Site and the information contained on this Site are protected by trademark or copyright law or otherwise protected and owned by Eli Lilly Canada Inc. Title to the Site and materials and information contained on the Site remains with Eli Lilly Canada Inc., its affiliates, related companies and their licensors at all times. Any copying, retransmission, distribution, republication, modification, translation or further dissemination of information contained on this Site is prohibited without the prior written consent of Eli Lilly Canada Inc. Except as expressly provided for in this Agreement, nothing contained in this Agreement shall be construed as conferring any license or right under any copyright of Eli Lilly Canada Inc., its affiliates, related companies or their licensors.
Conformance with Law
In addition to complying with these Terms and Conditions, you agree to use the Site and materials and information contained on the Site for lawful purposes only and in a manner consistent with all applicable local, national or international laws and regulations.
This Site is intended for use by residents in Canada only. Users in any jurisdiction of the world whose laws (whether common, statutory, regulatory or codified) would: (i) void these Terms and Conditions in whole or in any essential part (the essential parts being at least, but not only, the provisions relating to governing law, the disclaimer and limitations); or (ii) render accessing the Site illegal, are not authorized to use the Site.
User Information
Subject to the Privacy Statement, should you provide electronically or through your access to or usage of the Site any information including feedback data, such as questions, comments, suggestions or the like regarding any information contained on the Site, such information provided by you shall be deemed to be non-confidential and Eli Lilly Canada Inc. shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute such information to others without limitation. Eli Lilly Canada Inc. shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products incorporating such information. You warrant that any information you provide electronically or through your access to or usage of the Site including any ideas, concepts, know-how or techniques contained in such information does not infringe the intellectual property rights of any third party.
Use Restrictions
You agree that when using the Site you will not: (i) interfere with other users' use of the Site; (ii) post or transmit any files which contain viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties; (iii) post material for advertising or commercial solicitation; (iv) post or transmit content which is injurious to a third party or defames, libels or disparages any third party; or (v) post or transmit content which is indecent, obscene or pornographic.
Limitations
In no event will Eli Lilly Canada Inc., its affiliates, related companies or their licensors be liable, whether based on warranty, contract, tort, strict liability, patent or copyright infringement or any other legal theory, for any damages of any kind including, without limitation, direct, indirect, incidental, consequential, exemplary and punitive damages, loss of profits, personal injury, wrongful death resulting from the use of, or the inability to make sure of, the site or the information contained on the site, whether or not Eli Lilly Canada Inc., its affiliates, related companies or their licensors are advised of the possibility of such damages. To the extent some jurisdictions do not allow limitations on some categories of damages, these limitations may not apply to you.
International Users
This Web site is owned and operated by Eli Lilly Canada Inc. The content contained herein is exclusively intended for use in Canada. Eli Lilly Canada Inc. makes no warranty that the details presented on this Web site are also correct in places outside Canada, and, in particular, that products and services will be available with the same appearance, in the same sizes or on the same conditions. Should you access this Web site outside of Canada, please note that it is your own responsibility to ensure that you act in compliance with local legislation applicable in that place.
Viruses
Eli Lilly Canada Inc. cannot and does not guarantee or warrant that the Site or the information contained on the Site are compatible with your system(s) or will be free of viruses, disabling devices or other code that manifests contaminating or destructive properties. You are responsible for implementing safeguards to protect the security and integrity of your systems.
Linked Sites
The Site includes hypertext links to third party web sites. Hypertext links do not imply an endorsement of or an association with such third party web sites and Eli Lilly Canada Inc., its affiliates and related companies are not responsible for such third party web sites or the information contained on such third party web sites. Use of third party web sites is at your own risk and subject to the terms and conditions of use for such web sites. You may not create links from other web sites to this Site without the prior permission of Eli Lilly Canada Inc.
Governing Law
Your use of the Site and the information contained on the Site is governed exclusively by the laws of the Province of Ontario and any applicable federal laws of Canada, and the courts of the Province of Ontario shall have exclusive jurisdiction over any legal disputes relating to the Site and the information contained on the Site.
Severability
If, in any jurisdiction, any of these Terms and Conditions are held to be unenforceable by a court of competent jurisdiction, such Terms and Conditions shall be restricted or eliminated to the minimum extent necessary and the remaining Terms and Conditions shall otherwise remain in full force and effect.
These Terms and Conditions constitute the entire agreement between you and Eli Lilly Canada Inc. relating to your use of the Site and the materials and information contained in the Site and cannot be modified except as described elsewhere in these Terms and Conditions. Anything on the Site inconsistent with these Terms and Conditions is superseded by these Terms and Conditions.
No Waiver
No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such Term or Condition or any other Term or Condition.
ALL RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.
Last modified: May 27, 2020
PP--CA-0005 05/2020
This Site and the information contained on this Site are protected by copyright. Title to the Site and materials and information contained on the Site remains with Eli Lilly Canada Inc., its affiliates, related companies and their licensors. Any copying, retransmission, distribution, republication or further dissemination of information contained on this Site is prohibited without the prior written consent of Eli Lilly Canada Inc. Except as expressly provided for in this Agreement, nothing contained in this Agreement shall be construed as conferring any license or right under any copyright of Eli Lilly Canada Inc., its affiliates, related companies or their licensors
Certain names, words, titles, phrases, logos, designs, graphics, icons and marks displayed on the Site or in the materials or information contained on the Site may constitute trademarks or trade names of Eli Lilly Canada Inc., its affiliates, related companies, their licensors or other third parties. Nothing contained in this Agreement shall be construed as conferring by implication, estoppel or otherwise any license or right to use any such marks or names or other intellectual property rights of Eli Lilly Canada Inc., its affiliates, related companies or their licensors or any other third party. Any unauthorized use of the trademarks or trade names of Eli Lilly Canada Inc., its affiliates, related companies and their licensors is strictly prohibited.
Last modified: May 27, 2020
PP--CA-0006 05/2020
Accessibility Standards
Lilly Canada is committed to upholding the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) as well as upholding similar legislation in the provinces in which we operate. We are committed to developing standards that break down barriers, increase accessibility, and support the dignity, independence, integration, and equal opportunity of people with disabilities. The AODA focuses on establishing standards in the following areas:
Accessibility Standards for Customer Service
Lilly Canada is committed to providing accessible, inclusive, and integrated customer service to each and every one of our customers. Our Accessible Customer Service Standards are intended to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Our Accessible Customer Service Standards
Integrated Accessibility Standards
Lilly Canada is committed to Integrated Accessibility Standards – standards developed to improve accessibility in the areas of information and communication, employment, and the built environment.
Our Integrated Accessibility Standards Policy
Our Integrated Accessibility Multi-Year Plan
Website Accessibility
Lilly Canada is committed to creating accessible websites that are easy to use and easy to get to for all people, regardless of ability or technology.
We set high standards for the accessibility of our websites and work to follow all related laws and guidelines when creating our websites. Here are some of the ways we make our websites easy to use:
For the best online experience, please use the most current version of your web browser or assistive technology. If you have trouble getting to or using our websites, please contact us at 1-888-545-5972.
*Web Content Accessibility Guidelines (WCAG)
Feedback
Lilly Canada is committed to providing equal access to all of our services for persons with disabilities. To provide us with feedback regarding the accessibility of our services, you can call our Customer Response Centre at 1-888-545-5972.
If you have a hearing or speech impairment and use a TTY (Teletypewriter) device, you can use the Bell Relay service to communicate with us. For more information about this service, please contact Bell Canada directly at 1-800-268-9242.
When we invite applicants to interviews, we let applicants know about our accommodation policy. We also ask applicants whether they require accommodation to participate in the hiring process. Our human resources team evaluates the requests we receive, and may ask the applicant for more information, to help us facilitate the accommodation.
Accommodation
Workplace Accommodation for Employees
Lilly Canada is committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We act in a manner that is consistent with our obligations under the Ontario Human Rights Code and similar legislation in the provinces in which we operate.
We provide a workplace that ensures equal opportunity free from discrimination. We also offer reasonable workplace accommodation. Our goal is to ensure that individuals who are otherwise able to work are not excluded from doing so when their working conditions can be reasonably adjusted.
Workplace accommodation can include services, adaptations or adjustments which enable people who require accommodation to compete for jobs and perform their work. Accommodation is an ongoing process of identifying and reducing barriers in the work environment or in the method of doing work, which prevent otherwise qualified people from delivering their expected results. This consultative process involves the employer and the employee, and results in specific adaptations and/or modifications in employment policies and/or practices.
Accommodation for Job Applicants
Lilly Canada is committed to the inclusion of all qualified individuals. If an applicant with a disability requests it, we can make reasonable accommodations in our recruitment processes. If you need accommodation to participate in the job application or interview process, please contact our Recruiting department at LillyCanadaRecruiting@lilly.com to make a request. This contact information is for accommodation requests only; please do not use this contact information to inquire about the status of applications or to inquire about Lilly medicines. If you are a patient, caregiver or healthcare professional please contact the Customer Response Centre at 1-888-545-5972 to ask questions about our medicines. People who use a teletypewriter device who wish to ask questions about our medicines may contact our Customer Response Centre by using Bell Relay service at 1-800-268-9242.
If you have impaired hearing or speech and use a TTY (Teletypewriter) device, you can use the Bell Relay service to communicate with us. For more information about this service, please contact Bell Canada directly at 1-800-268-9242.
When we invite applicants to interviews, we let applicants know about our accommodation policy. We also ask applicants whether they require accommodation to participate in the hiring process. Our human resources team evaluates the requests we receive, and may ask the applicant for more information, to help us facilitate the accommodation.
Last modified: March 26, 2021
PP--CA-0007 04/2021